Troubleshooting

Appliance Not Cooling

• Is the appliance plugged into a dedicated, grounded 3-prong wall receptacle?
• Is the circuit breaker thrown or fuse blown?
• Is there adequate power?
• Is the circuit prone to power fluctuations?
• Are there other appliances on the same circuit drawing power?
• Has an extension cord, power bar or adapter been improperly used to connect power?
• Is the appliance overloaded with product?
• Is there adequate exterior ventilation?
• Is the condenser clogged with grease or grime?
• Are the doors closing properly?
• Do the door gaskets seal snugly?
• Is the Cassette® refrigeration plugged into the cabinet behind lower grill? (Caution, Moving Parts: do not access without disconnecting cabinet power.)

Door(s) Not Closing

• Are the shipping pods/shipping pallet removed and is the appliance level?
• Sliding Door Fridge: Is the lower guide track free from debris and spillage?
• Sliding Door Fridge: are rollers sliding freely within upper sliding track?

Swing Door Hinge Failure

• Is floor where unit is placed level?
• Are you slamming the door shut? Let it close naturally
• Are you forcing the door open, further than the spring-back position?
• Are you continuously opening the swing doors past the spring-back position?

Short-Cycling / Excess Condensation on Running Unit Empty

• Have you raised the cabinet temperature slightly (maintaining below 5C / 41 F)?
• Have you maintained a product ballast such as two to three cases of bottled water per door on the middle shelf?
• Can you unplug the unit when not in use (recommended for units that are infrequently used)?

Sporadically Loaded or Sporadically Used Units Short-Cycling

• Have you turned the unit off when not in use, preferably by the circuit breaker?
• Did you repower when the unit was empty?