TROUBLESHOOTING

Appliance Not Cooling

  • Is the appliance plugged into a dedicated, grounded 3-prong wall receptacle?
  • Is the circuit breaker thrown or fuse blown?
  • Is there adequate power?
  • Is the circuit prone to power fluctuations?
  • Are there other appliances on the same circuit drawing power?
  • Has an extension cord, power bar or adapter been improperly used to connect power?
  • Is the appliance overloaded with product?
  • Is there adequate exterior ventilation?
  • Is the condenser clogged with grease or grime?
  • Are the doors closing properly?
  • Do the door gaskets seal snugly?
  • Is the Cassette® refrigeration plugged into the cabinet behind lower grill? (Caution, Moving Parts: do not access without disconnecting cabinet power.)

Door(s) Not Closing

  • Are the shipping pods/shipping pallet removed and is the appliance level?
  • Sliding Door Fridge: Is the lower guide track free from debris and spillage?
  • Sliding Door Fridge: are rollers sliding freely within upper sliding track?

Swing Door Hinge Failure

  • Is the floor where the unit is placed level?
  • Is the door being slammed shut? Let is close naturally
  • Is the door being forced open further than the spring-back position?
  • Is the door continuously being opened past the spring-back position?

Short-Cycling / Excess Condensation on Empty Unit

  • Has the cabinet temperature been raised? (Maintaining below 5ºC / 41ºF)
  • Has the product ballast been maintained? (such as keeping 2-3 cases of bottled water per door on the middle shelf)
  • Can the unit be unplugged when not in use? (recommended for units that are infrequently used)

Sporadically Loaded or Sporadically Used Units Short-Cycling

  • Has the unit been turned off when not in use? (preferably by the circuit breaker)
  • Was the unit repowered while empty?

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